Forum Discussion

Wooly281's avatar
Wooly281
Joining in
4 months ago

Online renewal

Just accepted new early renewal 18 months contract .5 days later now offering it at what  I pay on existing contract so went for that . What I end up with is anybodys guess Contacted retentions say it takes 14 days to activate . Wouldn't you think it would be automatic 

 

  • Hi Wooly281

    Thank you for your post.

    Contract changes/upgrades made online can take up to a week for our back office team to action on your account, as this is done manually (depending on what change were made). This can sometimes take longer depending on how busy we are.

    Did you receive a CIS and CSS document from us confirming your upgrade via email?

    • Wooly281's avatar
      Wooly281
      Joining in

      Hi yes I rec both CIS CSS documents reapplied 30th October 

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi Wooly281,

        Thank you, this indicates the order has been received. It can take up to 14 days for online orders to be applied. 

        I'll send you a private message now so I can monitor this for you. 

        Please look out for the envelope in the top right of the page and pop back to me when you can.