Forum Discussion

FatinAssadi's avatar
FatinAssadi
Joining in
3 days ago

Online order

Can I check the status of online order reference RS1001021135? I signed up for virgin fibre and I still haven’t received any appliances.

Thanks

Fatin

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 days ago

    Do you know if there is an existing Virginmedia connection to your property and a connection ready inside? If there is not, that work will have to be done before the equipment is supplied. 

    If you have an existing broadband service, do not cancel that until Virginmedia is connected and working. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Hi Fatin,

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)