I'm trying to register my online account with Virgin Media on, but I keep getting a 'request in progress' message. I've tried contacting customer services without success. I'm not sure how to reach someone who can assist me with this.
Hi faconzatti 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
At what stage of the process are you getting that message when trying to register for My Virgin Media? Also, have your services been activated?
Please pop back to us at your earliest convenience.
Regards,
Daniel
Hi Daniel,
Yes, my service has been activated, and I'm currently using the broadband.
On the VM website and app, I click on "Register" and enter the required information (Account holder's last name, Account number, and Area reference). After that, I'm asked to confirm my email address and create a password.
However, after choosing my password and pressing "Confirm," the site starts loading but gets stuck on the "Request in progress" message until it eventually crashes.
I've tried these steps on different computers and mobile devices, but the issue persists.
Hi faconzatti, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
