Forum Discussion

WMc's avatar
WMc
Joining in
4 days ago

One Touch Switch not happened

Hello,

I recently switched to VM from Sky. I was advised I need to manually cancel the TV part of my Sky contract but that VM would deal with the Broadband and Landline element via the One Touch Switch.

I have just received a bill from Sky and advised that these products (BB and Landline) are still active and have not being cancelled by VM.

Any help is appreciated.

Thank you 

 

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    4 days ago

    Hi WMc,

    Thanks for your post and welcome back to our community.

    I'm sorry to hear there has been an issue with the switch.

    I'll send you a private message now so I can look into this.

    Please look out for the envelope in the top right of the page and pop back to me when you can.