Forum Discussion

Teamsafeway's avatar
Teamsafeway
Joining in
2 months ago

One off charge...

Hello VM,  

You kindly let me know my contract is about to finish (and my bill is set to nearly double!).  I used the chat bot to discuss the options and was offered a different package at an agreed monthly price.

My contract has arrived via WhatsApp and includes a £40 'one off charge' - this wasn't discussed when I agreed the monthly price and it feels disingenuous to sneak it in afterwards (especially as its more than my months fee).

The chat bots gone to bed, is there anyone who can shed some light on this please? 

 

one off charges
  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi Teamsafeway 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about what's happened and that you feel this way 😔

    Beyond it being noted as a one-off charge, is any further information being provided as to what the £40 relates to exactly?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Teamsafeway's avatar
      Teamsafeway
      Joining in
      2 months ago

      morning Daniel,

      No indication either on the contract or during my online chat.

       

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 months ago

        Hi Teamsafeway, thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel