Hello karenjones
Sorry to hear of the issues setting up a priority account due to the email on the account, we appreciate you taking the time to raise this via the forums.
You’ll need a Virgin Media O2 ID to manage Virgin Media services online. It replaces signing in to sites like My Virgin Media or My O2 with two different sets of sign in credentials.
This way you’ll only need to remember one set of signing credentials to access all your Virgin Media and O2 services. Our Virgin Media O2 ID is backed by the latest security methods, like passkeys, making your online experience safer and more secure.
When you sign in to the Virgin Media and O2 online spaces with your Virgin Media O2 ID, you’ll be able to access all our other apps and spaces on the same device. A Virgin Media O2 ID replaces the need to create separate sign in details for Virgin Media and O2 online spaces.
If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.
Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID. If you have an O2 SIM you can also use the details to create a Priority account.
