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SewellJS's avatar
SewellJS
Joining in
7 months ago

On demand Charges

In our latest bill we have an extra £7.49 for 'on demand charges (additional feature 18+)' 

This was on 26th Sept but we have not purchased anything extra! I went onto the chat helpline but all they can say is that it's for an on-demand item! 

Please could someone tell me who to contact to get more information.

We don't share our pin with anyone else and there was noone else in the house on that date.

Thanks 

2 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    7 months ago

    Hi there SewellJS 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and thank you again for posting, I'll be happy to check over the bill with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • japitts's avatar
    japitts
    Very Insightful Person
    7 months ago
    SewellJS wrote:

    We don't share our pin with anyone else

    Have you changed your PIN from the default 1234?