Old @virginmedia email compromised, best way to resolve

Question

Hi there, my girlfriend has recently had her old @virginmedia email either spoothed or compromised.

We have had a spam of attempted log ins on various services such as discord, in response to which we have moved all important and frequently used accounts to a new Gmail with new secure passwords.

However now it seems that emails are being sent from her account. When looking in the bin folder there are a series of spam/scam emails for various jobs offers being sent to random emails but using my girlfriends email address (with the owner name being changed).

We have tried to log into her virgin media account and change the password, but with this email address being so old it is not recognized on the virgin media website. And due to my girlfriend not having a virgin media membership for many years there has been very little help from the service desk(when we can actually get through to them)

Sorry for the wall of text, any advice would be really helpful as we are both slightly confused on how to proceed.

goslow · Answer

Wait for a VM person to reply to your topic (can take up to a few days). They can put in a request to delete the mailbox.

They will want to deal with whoever was the account holder for VM services at the time the mailbox was active.

NathanM12 · Answer

Okay that's great! Thank you for the help!

Tom_W1 · Answer

Hi NathanM12 thanks for posting although we're sorry to hear of your concerns raised here regarding the mailbox.&nbsp;
We can look to delete the account, but we'd need the account holder to contact us first so we can sort this for them.&nbsp;
If they can reach out to us on this thread we can hope to get this resolved.
Many thanks

Ctoms2 · Answer

Hi there!! I’m the account holder here. Please is there anyway you can help? I am now receiving this message when opening my virginmedia emails. Please see also all of the spam messages being sent from my account.&nbsp;Many thanks!&nbsp;

Sabrina_B · Answer

Hi Ctoms2 👋.Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with your emails. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
&nbsp;
Thanks.
&nbsp;
Sabrina

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Old @virginmedia email compromised, best way to resolve

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