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ChefHart's avatar
ChefHart
Just joined
9 hours ago

Ntlworld email hacked

Both my wife and I have had our email accounts hacked and cannot access them because the hacker has changed the password reset emails. They are ntlworld.com email addresses. I have tried to raise this with the customer service team over a week ago and all they did was raise a fraud ticket and said someone would contact me within 48 hours. I have heard nothing. Is there a direct line to the fraud/ security team I could use. This is an emergency note because my wife is receiving threatening emails on her account. Thank you

4 Replies

  • Hi ChefHart 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with yours and your wife's emails being hacked. 

    We haven't been able to locate you on the systems on our side. Just to check, do you or your email have an active Virgin Media broadband service currently, or were these emails linked to a closed account? 

    • ChefHart's avatar
      ChefHart
      Just joined

      We have an active account so what information do you need to identify it and how can I pass that info on please? Thanks 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team

        Thanks for replying ChefHart.

        I will send you a private mwssage to pass security.

        If you can check the envelope at the top right of your screen, that would be great. 
        Gareth_L