Ntlworld email account

Question

We have Broadband and my email access is the one that is linked to the bill. My husband pays the bill. He also has an ntlworld email account.

Today he can no longer send or receive emails, but he can see in his account on his phone. Accessing the email account via the laptop is not possible - says doesn't recognise his email account.

Can I assume that his email account has been frozen as reading other threads there seems to be something somewhere that says the is only 1 email account per broadband account.

Is it possible to get access for X days to forward on emails, and resolve access to bank accounts etc that are linked to his ntlworld email address. Only happened to day and we are still VM customers

Neither of us have any comms about there only being 1 email account per broadband "bill", neither of us have any email comms about access being switched off.

Need help as he needs access to his account as all his online bank accounts etc are linked to an account that he cannot access

HELP

jpeg1 · Answer

If the email is still linked to the Virginmedia account, it should still be available to use.

But VM have been playing about with email access procedure, which many users have not surprisingly found it difficult to follow. You could try following the advice here

www.virginmedia.com/help/broadband/manage-email-account

** My name is jpeg1, not Alessandro **

Tom_W1 · Answer

Hi h6l6nw thanks for your post although we're sorry that your husband is having difficulties accessing his email account.&nbsp;
Can you advise firstly please if he is the account holder or is it under your name (Virgin Media), as we'd need to speak to the account holder firstly in order to help here?
If it is your husband's Virgin Media account then please ask him to reach out to us directly and we'll do our best to assist.
Many thanks

h6l6nw · Answer

Its his name and my email address.&nbsp; so he is the account holder. He has raised a ticket. Just now a waiting game.&nbsp;Just trying any route as quite rightly organizations want to send an email to your current email address to confirm that you want to change your email- this isn't possible as no access to ntlworld email account. So cannot change email address, and have flights etc booked. Just a mess.He has logged a call we will just have to wait.&nbsp;

h6l6nw · Answer

just spoken to him, he has my name as the account holder, I have his name&nbsp;

Ayisha_B · Answer

Thanks for letting us know a ticket has been raised.
Let us know if you need help with anything else.

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Ntlworld email account

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