Sincere apologies for the issues faced billythekid001,
Just to clarify on this since the conversation has the current owner placed a disconnection notice in at all?
Regards,
I’ve have escalated this once again and the team should be raising what we call a “goneaway” to close the existing account. The team should have been in touch with you regarding this. Please let me know directly in our private chat if you need any further support.
thank you once again for your patience, we really appreciate it
Jon
I am in exactly the same situation. Today was my predicted delivery date but I’ve heard nothing further since I signed-up.
I actually know for a fact that the previous owner of our house was a VM customer as he left all the equipment behind and left us a note saying he had been trying to cancel but found it impossible to talk to anyone at VM and that he was cancelling his direct debit.
Jon, can you escalate my application in the same way please and mark the previous occupier as Goneaway? Please reach out for details.
Hi hingus2000
I have sent you a private message, please keep an eye out for it. Thank you
