Forum Discussion

kikura's avatar
kikura
Joining in
1 year ago

Not allowed to cancel without hefty fee, even though I had email to say I was at end of contract.

I had an email in February from VM saying that my contract was at and end. As I was planning on moving in with my partner, I thought "happy days, I'll just cancel.

VM now say the email was a mistake and have forwarded me a copy of the contract that says I cannot cancel until August unless I pay the early termination fee. As I feel I have been misled, I feel that I shouldn't have to.

I have attached a copy of the email. Thoughts?

Cheers,

Nick.

 

3 Replies

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  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)
    1 year ago

    Hi Nick,

    Thanks for posting and welcome to our community 😊

    I'm sorry to hear there's been some confusion with your contract, so I can get a few more details from you, I've popped you over a private message.

    Alex_Rm

    • kikura's avatar
      kikura
      Joining in
      1 year ago

      Many thanks to Alex for sorting this out for me. 

      • Ayisha_B's avatar
        Ayisha_B
        Forum Team (Retired)
        1 year ago

        Hi kikura 

        Glad to hear Alex was able to get this sorted for you.

        I will be sure to pass on your thanks 😊

        If you need anything else, let me know.