I have recently started university and have acquired a Hub 5 router from a self-install kit.
However, I did not receive the vital welcome email with the account number and other important details.
I've tried calling the UK help number but the automated response was no use.
Is there any way I can access the account number without the welcome email, or anything else I can do?
You could try calling the pre-installs team on 0800 052 1734.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
(It can take a couple of days for a member of the forum team to pick up your post)
Hello harryc783.
Thanks for your first post and welcome to our community.
Sorry to hear you haven't received your welcome email yet.
I'd like to investigate this for you and look at getting another sent out.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
