Forum Discussion

JammyJazz's avatar
JammyJazz
Joining in
2 months ago
Solved

No welcome email

Hi, can anyone help I have received nothing from Virgin Media to help set up an account?

  • Kath_P's avatar
    Kath_P
    31 days ago

    Hi JammyJazz, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received any information relating to your account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    31 days ago

    Hi JammyJazz, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not yet received any information relating to your account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    31 days ago

    Hi JammyJazz, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,