Hi,
I signed up to Virgin Media today, but I have a customer service question about the installation and haven't received a welcome email with an account number or area code.
I have received my pre contract documents and a text saying that my kit will be with me by 13th. Is there a timeframe for when a welcome email might arrive?
Forum TeamHi Dantethur,
Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you haven't received a welcome letter/ email, this is generally sent around 5 days after signing up, it can take a little while for the system to update.
This can go to your spam folder, when searching type Virgin Media in all mail.
Regards
Paul.
