Forum Discussion

Trish66's avatar
Trish66
Joining in
6 months ago

No Welcome Email

Hi,

I joined VM back in August and despite several phone and online chats I have still not received a welcome email or any bills. I was assured this had been resolved but still nothing. I have checked my junk and spam. I need to set up my online account and am really frustrated the issue has not been resolved.

Tricia

1 Reply

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 months ago

    Hey Trish66, thank you for reaching out and I am so sorry to hear you've not got your welcome email yet, also a very warm welcome to the community.

    Let me send you a DM so we can look into this.