Forum Discussion

danielchapman22's avatar
danielchapman22
Joining in
8 months ago

No welcome email

Hi

I have ordered virgin media WiFi for my new house. I ordered this on Friday 26th July. But I have still not received the welcome email. Therefore I cannot set up my online account as I don’t have an account number or area reference. I therefore cannot check that my installation is still planned for this Saturday, as I am unable to view this anywhere.

  • Martin_N's avatar
    Martin_N
    Forum Team
    8 months ago

    Hi danielchapman22,

    Thank you for your post and welcome to the community. 

    I'm very sorry you haven't had that information. 

    I am happy to take a look into this for you. 

    I will private message you now. 

    ^Martin