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Mysticbip's avatar
Mysticbip
Joining in
6 months ago

No welcome email

Hi, I need to register for My virgin app but have no account number or area code. Had no welcome email so what can I do? 

  • Hi there Mysticbip 

    Thank you so much for your post and welcome to the community forums, it's great to have you with us. 

    I am so sorry to hear that you have experienced this issue with your welcome letter, I'd be happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.