Forum Discussion

Jake471's avatar
Jake471
Joining in
2 years ago

No Welcome Email

Hello.

Signed up for Virgin Broadband a few months ago but I have not received a Welcome Email or any other emails from Virgin Media. Because of this I have been unable to create a My Virgin Media account or view my upcoming bills.

Any help would be appreciated. Thanks!

 

 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi Jake471 👋.

    Thanks for reaching out to us and welcome TOT he Community Forums. Apologies you have not received your welcome pack from us. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 years ago

    Hi Jake471 👋.

    So glad we resolved your issue, should you need us in the future, please do reach back out to us.

    Sabrina