No verification email
Hello friends…. I need to change my memorable word as I have forgotten it! I have logged into my virgin media account and it’s instructing me to change my sign in email address with a different on...
Forum Discussion
Hey MrsJJB, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Do you mean the password to login to your online account?
Normally the memorable word if used to passed security on your account not the email login in.
Dear Matt
Thanks for your message
I can log into my account no problem
I had an issue with my VM services and had to speak to an agent who requested my memorable word
i could not remember it. I had to go through further security questions before he would help me. He advised me to reset my memorable word on my account so I do not have issues in future
I attempted to do this, but after creating a new gmail email account as instructed, I am not getting any verification email so cannot edit the memorable word.