Forum Discussion

vmuser202526's avatar
vmuser202526
Joining in
6 days ago

No Quick pay confirmation email received after paying bill manually?

Today I tried to pay my broadband bill - I had to relink my account to the new virgin/o2 accounts system which was quite confusing and unexpected.

I paid the bill manually which now says ‘paid’ in my account. I expected to get a ‘Quickpay payment confirmation’ email afterwards as usual but didn’t this time which makes me question if payment went through.

I did change my contact email address in settings but received no notification in either email accounts.

I wanted to ask do customers still receive the Quickpay ‘payment received’ confirmation by email since linking to this new virgin/o2 accounts system?

Thanks in advance for any info about this.

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    5 days ago

    Hey vmuser202526, thank you for reaching out and a warm welcome to the community we are sorry to hear about your payment issue.

    You should of got a notification, to confirm you got nothing at all?

    • vmuser202526's avatar
      vmuser202526
      Joining in
      5 days ago

      Hi Matthew,

      I can confirm that there was no payment received notification sent. The bill is marked as paid in the account. Strangely - the  dashboard shows the wrong amount £36 and bill date for this months bill but when you click to view the bill, the amount is corrected. The dashboard does not seem to be pulling correct data and/or no payment notification email is being sent when paying manually.

      A glitch after signing to the new VM/02 system? Previously had no issues on the MyVirginMedia account system.

      The correct bill-->

       

  • vmuser202526's avatar
    vmuser202526
    Joining in
    5 days ago

    Hi Matthew,

    I can confirm that I didn't get the 'payment received' notification after paying the bill. The confirmation email usually comes from Virgin Media Payments with a  payment receipt number.

    Also I see that the dashboard has the wrong details ie amount and bill date. But when you view the actual bill these details are correct. 

    A glitch in the system when linking to the new VM/02 system - wrong amount and no payment confirmation email ?  Previously had no issues on MyVirginMedia accounts system. Here are screenshots

    Wrong amount and bill date-->

     

    Correct amount and bill date-->

    Thanks in advance for any updates regarding this.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      5 days ago

      Thank you for letting us know. In this case, we are sending you a private message to further look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,