Forum Discussion

Dimis's avatar
Dimis
Joining in
25 days ago

No explanation for over charging

I am trying to get someone to explain why my first bill is double the cost. The website chat bot directed me to WhatsApp +44 7305 327112. Noone replies there.

How do you speak to someone when you need support?

  • newapollo's avatar
    newapollo
    Very Insightful Person
    25 days ago

    Hi Dimis

    VM do charge in advance so it's possible that your first bill is double what you expected/

    See https://www.virginmedia.com/help/virgin-media-first-bill

    • Dimis's avatar
      Dimis
      Joining in
      17 days ago

      Hi, 

      Thank you for responding. 

      I was told by the salesman there would be no initial fee.

      But if I could find a way to talk to a representative I would explain. Apparently this is not as simple as I expected. 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        17 days ago

        Hi Dimis,

        Thanks for your post and welcome to our community.

        We're sorry to hear you've received an unexpected bill amount. 

        Your first month of service will start on your day of installation and will cover 1 calendar month. This bill will cover your 1st calendar month (from your installation date), plus your month in advance.

        I'll send you a private message so I can explain further if required and answer any questions you may have.

        Please look out for the envelope in the top right of the page and pop back to me when you can.