Forum Discussion

xsm74's avatar
xsm74
Just joined
14 days ago

No contract or confirmation of installation date

I signed up on the 26th March for instalation on the 10th April (Today) , All I have been given is the pre-contract documents and nothing else, complete void of communication. 

Even their own email as part of the signup says...... 

What's next?

 

We'll confirm your installation date

 

We'll email your contract

 

Enjoy your services

I cannot sign-in as I do not have an account number yet, I cant get anything meaningful out of the online chat apart from going in loops. 

Yes I know I should have done this within 14 days of the pre-contract and kicked them to the curb. 

So my questions is whats my options so far this experience is rubbish. 

 

 

3 Replies

Sort By
  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    14 days ago

    Hi xsm74 

    Welcome to the Community Forums. 

    Sorry to hear you've not received any communications regarding your installation.

    Have you spoken with the pre-installation team on 0800 052 1734? This team will be able to assist with any issues or concerns you may have with your sign-up and installation. 

    Keep us posted with what they advise. 

    • xsm74's avatar
      xsm74
      Just joined
      14 days ago

      I have, found out my order wasnt processed and have now sorted it , however its not getting installed today 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        14 days ago

        Sorry that your installation isn't happening today, but glad to hear the team have been able to sort this for you xsm74 

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.