Bex13
10 months agoJoining in
No confirmation of order
I recently cancelled my contract (internet+phone) due to the price, but I then received an email with a decent offer to ask me to stay. I signed up and received an email confirming my order, but haven't had anything else. The confirmation on the webpage said it can take 48 hours to show on my account, but it's now been 4 days.
Today I received the original email again, with the same offer. I don't want to accidentally sign up twice, but I'm also concerned that my original order hasn't gone through. Is there a way to check the status of the order? I've attached the email confirming that it was received.