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denzo's avatar
denzo
Joining in
4 months ago

No confirmation of contract change

As title changed my contract on 4 September but had no confirmation apart from the on screen stating order reference

2 Replies

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  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Denzo 👋

    Thank you for coming back to us on our community forum 😊

    Sorry to see your having issues with viewing your contract confirmation and it hasn't arrived 😞

    Lets take a closer look into this for you and investigate what's happened 🧐

    I will reach out to you by private message on here.

    Please watch out for the envelope ✉️

    Thank you. 

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Denzo 👋

    Thank you for joining us on private message, although we missed the chance to help as our webchat team beat us to it. 

    We just want to let you know we're always here if you need help in the future.

    If you have any other issues regarding your contract and want to view this, you can by using our app here.

    Hope you have a lovely day and welcome to the VirginMediaO2 family ❤️