Forum Discussion

katie_ma's avatar
katie_ma
Just joined
22 hours ago

NO confirmation email

Hello, 

I made an order for a WiFi box to be delivered from Virgin Media on 23rd May 2025 and it said it would be delivered on Thursday, however I have not received any welcome email or documents, particularly my account number and area reference, to sign up and track this (nor any confirmation of when and what time the box will be delivered ) and I can’t get through to any of the support channels or phone numbers as I don’t have the account number.

Can someone from virgin media please contact me to help.

Thanks.

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    10 hours ago

    Hi katie_ma 

    Welcome to our forums, and thank you for your first post, Sorry to hear you have not had an update since placing your order with us. We can understand your concern, and we want to do our best to help. We are sending you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,