dush
9 months agoOn our wavelength
No acknowedgement of Cancellation
I have written to VM to cancel my broadband service. I have a copy of the letter that was sent via registered mail to the address in the contract & website. I have proof of postage. The cancellation has not been acknowledged.
I then contacted VM via WhatsApp to be told that I cannot cancel my services over letter - despite that being stated on your website and the contract I had signed with you.
Could you please action the cease & credit for the incorrect billing?
Happy to give details over PM.
Edit: CEO's complaints team has dealt with it. 6 mins on the phone with a pleasant person & credit and cancellation acknowledged.