Forum Discussion

DawnCor73's avatar
DawnCor73
Just joined
2 months ago

No access to email

I had the problems with not being able to access email on my phone due to the linking o2 etc, part of the problem being that the email you are sending confirmation to was my mum, who was always secondary account holder and who died 10years ago. I have lost count of the times I have told you this and supposedly it gets sorted until every time I log into my virgin media it continues to show me as secondary.  Obviously I cant access her old emails. I did a webchat and explained that I could access emails on my laptop but not on my phone. They said they logged a technical query. Now I cant access my emails in anyway or using phone or laptop. This is totally unacceptable, frustrating and honestly upsetting. Why cant you just sort it out and get my access to emails back. 

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 months ago

    Hi DawnCor73 

    Welcome to our forums, and thank you for your first post. Sorry to hear you have been having issues accessing your emails since linking your account. We can understand the frustration caused, especially in regard to your mother's email. We want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

    Thanks,