Forum Discussion

Lawman2007's avatar
Lawman2007
Joining in
18 days ago

No access to account settings

Hi. I can't access account settings and haven't been able to for around 3 days nows. The page won't load and the virgin media icon keeps going around. As a result I can't access parental settings. Any known fixes for this? 

4 Replies

  • Hello Lawman2007,

     

    We're sorry to hear you're unable to view the account settings page within your account, we appreciate you raising this via the forums and welcome to the community.

     

    We're currently aware and investigating this, once we have an update we will provide an update here. 

    • HighlandSpring's avatar
      HighlandSpring
      Joining in

       Come on Virgin Media it is a disgrace you can't solve this issue for days now. Improve your tech team 

    • Lawman2007's avatar
      Lawman2007
      Joining in

      Hi.......is there any updates at all on this yet?......it's hard to understand in this day and age why something as relatively simple as this is taking so long to fix......

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Thanks for coming back to us Lawman2007. Please can you clear your browsers cache and try to access the settings one more time for us to see if that removes the old version and settings from the site and refresh your online account. If this doesn't work, we'll be able to get this looked into further for you from here. 

        Kind Regards,

        Steven_L