Hi. I can't access account settings and haven't been able to for around 3 days nows. The page won't load and the virgin media icon keeps going around. As a result I can't access parental settings. Any known fixes for this?
Forum TeamHello Lawman2007,
We're sorry to hear you're unable to view the account settings page within your account, we appreciate you raising this via the forums and welcome to the community.
We're currently aware and investigating this, once we have an update we will provide an update here.
Come on Virgin Media it is a disgrace you can't solve this issue for days now. Improve your tech team
Hi.......is there any updates at all on this yet?......it's hard to understand in this day and age why something as relatively simple as this is taking so long to fix......
Forum TeamThanks for coming back to us Lawman2007. Please can you clear your browsers cache and try to access the settings one more time for us to see if that removes the old version and settings from the site and refresh your online account. If this doesn't work, we'll be able to get this looked into further for you from here.
Kind Regards,
Steven_L
