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Krishaas's avatar
Krishaas
Tuning in
6 months ago

Newsletter about Virgin Media

For such a major player in Broadband-Entertainment- Telephony it would be a great idea if Virgin Media sends a monthly Email about channel updates, new offers etc. More integration to online self help will spare the customers from dealing with rather inept and disinterested Customer Service personnel, who mostly are least interested in  caring for a customer and at occasions, downright rude and condescending. Given the significant time to get hold of a human being at then other end and then to be treated like least wanted person is quite demeaning. If  I go to my Virgin Media dashboard, it says my upgrade option, when I click on it, either it says error or call the Customer Service directly, both are absolute put off. For  a major player with brilliant Broadband, the absence of updates and very thought of dealing with Customer Service is making most just leave the service. With most services being App based, quite frankly the charm of all in one package is gone. I was telling the calculation to one of the customer service personnel why his "exclusive offer for you" way way to pricey if I just did Broadband and NowTV+Netflix+TNT Sports, that too in UHD. New letter and self help dashboard please, spare me from the Customer Service. What's your thought and experiences guys??

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  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    VM likes to do sales via a call centre where you have to phone in and engage with a sales agent. The sales agent will give you the hard sell and try to get you to buy the biggest most expensive package they can. Picking from a dashboard would mean you would only pick the services you want and VM loses the opportunity to sell you all that extra stuff in a bundle (which you probably don't want)!

  • unisoft's avatar
    unisoft
    Knows their stuff
    6 months ago
    Krishaas wrote:

    For such a major player in Broadband-Entertainment- Telephony it would be a great idea if Virgin Media sends a monthly Email about channel updates, new offers etc. More integration to online self help will spare the customers from dealing with rather inept and disinterested Customer Service personnel, who mostly are least interested in  caring for a customer and at occasions, downright rude and condescending. Given the significant time to get hold of a human being at then other end and then to be treated like least wanted person is quite demeaning. If  I go to my Virgin Media dashboard, it says my upgrade option, when I click on it, either it says error or call the Customer Service directly, both are absolute put off. For  a major player with brilliant Broadband, the absence of updates and very thought of dealing with Customer Service is making most just leave the service. With most services being App based, quite frankly the charm of all in one package is gone. I was telling the calculation to one of the customer service personnel why his "exclusive offer for you" way way to pricey if I just did Broadband and NowTV+Netflix+TNT Sports, that too in UHD. New letter and self help dashboard please, spare me from the Customer Service. What's your thought and experiences guys??

    VM will say that any customer news is on their web site, on the forum is on the HOUSE icon link, along with updates to Stream/360 boxes.

    Also here: https://my.virginmedia.com/customer-news/index.html

    Also here: https://x.com/virginmedia

    Corporate News here: https://news.virginmediao2.co.uk/news-views/

    Tips & Tricks and Channel Guides and changes here: https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks

    Offers are in your VM online portal or VM app.