Newsletter about Virgin Media
For such a major player in Broadband-Entertainment- Telephony it would be a great idea if Virgin Media sends a monthly Email about channel updates, new offers etc. More integration to online self help will spare the customers from dealing with rather inept and disinterested Customer Service personnel, who mostly are least interested in caring for a customer and at occasions, downright rude and condescending. Given the significant time to get hold of a human being at then other end and then to be treated like least wanted person is quite demeaning. If I go to my Virgin Media dashboard, it says my upgrade option, when I click on it, either it says error or call the Customer Service directly, both are absolute put off. For a major player with brilliant Broadband, the absence of updates and very thought of dealing with Customer Service is making most just leave the service. With most services being App based, quite frankly the charm of all in one package is gone. I was telling the calculation to one of the customer service personnel why his "exclusive offer for you" way way to pricey if I just did Broadband and NowTV+Netflix+TNT Sports, that too in UHD. New letter and self help dashboard please, spare me from the Customer Service. What's your thought and experiences guys??