Forum Discussion

Piketracy's avatar
Piketracy
On our wavelength
3 days ago

New package deal

Good morning,
Could someone contact me please about new contract, i didn't realize it had come round so quickly as it ends on 4th July.  I only have landline and broadband at £30:40.  I am full time carer for both parents and am also on benefits so i know i am still entitled to a discount.  This is what my deal is currently.

Your Virgin Media package currently includes:

M125 Broadband, PNP Price Rise Charge, Price Rise Charge, Anytime chatter, Telephone Line Rental, Emergency Back-up Line Svcs

Please could someone contact me.
Many thanks
Tracy

2 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Tracy,

     

    Thanks for your post and welcome back to our community.

     

    We don't do package changes here on the forums, we'd ask that you kindly contact the team via one of the contact channels listed below and they can help. 

     

    Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
    WhatsApp messenger: 07803 089 684
     

    You may be eligible for our essential broadband discount, please take a look here

     

    If you are, please select the 'Go to Live Chat' option on the webpage to speak to an advisor. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    Hi Tracy,

    With VM the account holder need to be on either Pension Credit, Universal Credit, Income Support, Income-based Jobseeker’s Allowance†, Income-based Employment Support Allowance†, to be eligible for one of the Essential broadband packages. (these packages don't include a phone line) 

    See https://www.virginmedia.com/broadband/low-income-families

    For any other discounted packages/deals the account holder would need to speak to Retentions (thinking of leaving)  which is options 1,4 and 4 when dialling 150 from your VM landline, or 0345 454 1111 from any other phone.   Retentions agents have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.

    You can also contact VM via WhatsApp on 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia