New order
I placed an broadband only order this morning and completed payment and credit check but had no email or SMS confirmation through. Is there anyway to check on the progress of my order.
Forum Discussion
2 Replies
This is Virginmedia you're dealing with. They will get back to you when they are ready. Do not cancel any existing broadband service until VM is installed and working.
- Daniel_Et
Forum Team
Hi a153075 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the situation you find yourself in 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
