Forum Discussion

SparkyPlug's avatar
SparkyPlug
Joining in
4 months ago

New deal - billing issue

I agreed to a new deal on the 16th of january to pay £125 a month for the "same" package i was on but my HD sky sports was removed , i then contacted yeaterday the 26th and a gentleman named paul assured me he had fixed the "coding" and added my sky sports hd back and i would still be charged £125 a month as agreed on the 16th , woke up today to my bill of £205 ! Absolute disgrace and im unwell this is causing me great distress . Somebody please help resolve this or ill just have to cancel everything , i pay alot each month and have been with virgin for over 10 years but this is the final straw , many thanks 

 

[mod edit - title edited for clarity]

bill
Lied
retensions

1 Reply

Sort By
  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 months ago

    Hi SparkyPlug 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you had an unexpected change in your package after a renewal. We can understand the frustration caused and we want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,