Hi,
I signed up as a new customer today, via phone.
I've not received my pre-contract or contract by email yet.
But I got a text telling me yodel will deliver my kit.
So, it seems like the customer service rep might have written my email address down wrongly.
Given I have no account number, I'm not sure who or how to contact to rectify this and get a copy of the contract.
Any advice?
Contact the rep.
If a member of the forum team wouldn't mind DMing me, that would be great.
It will take a day or two for a VM Mod to pick this up, so best to ring if your need is urgent.
Thanks for the advice :)
Hi ElizzyBee 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear there may be an error with your address for your package and equipment. So that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
