Forum Discussion

Pyxiea64's avatar
Pyxiea64
Joining in
2 years ago

New Contract rates

I received an invoice with the rate to renew my contract. (had a note to phone them to discuss, but they have beat me to it)

What number do I call to speak to a human with regards to this. (called 0345 454 1111, but said my account is overdue and I need to pay, which it is not only due 12/02/2024)

Been waiting over 45 minutes on the app chat to get connected to an "accounts specialist"

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi Pyxiea64 

    Welcome to the community forums 

    Sorry to hear you've not been able to speak to the team regarding this.
    Just to confirm, are you looking to speak to the team regarding a bill or is it is to discuss renewing your package contract?