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jamietraynor's avatar
jamietraynor
Tuning in
7 months ago

New contract different from what was agreed

My existing contract expires at end of month and monthly costs were about to go from approx £57 to £99. I telephoned and eventually was offered same services for £55.66. I said I needed to think a out it and was given a week. I a tally decided to go for a couple of days later but was told the system had increased the price and agent I spoke to was unable to honour the offer from two days before. Proposed solution was the new price would be £70.66 but with a £15 monthly discount to get it back to price I was offered initially. I agreed but since then have recekved formal contract that makes no me too do the discount. I have also revived an email with bill details with the same message and alow on the App the bill is showing monthly payment due of £70.66. Has this happened to anyone else where they are onto a different contract than agreed. When I phoned back I was told it takes several days for the discount to appear. This didn't make sense to me so although I am waiting, I am concerned. Obviously I have the 14 day cool off period but this will probably not be enough time to switch to new supplier since I will need new cable laid. Basically has this happens to anyone else?

Jamie 

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    7 months ago

    Hi jamietraynor 

    Welcome back to our community forums and thank you for your first post. Sorry to hear there is confusion regarding your package price and contract. We want to do our best. Typically with deals like this, your contract will state the full price however you should only pay the agreed price because a rolling credit is on your account. You won't see this credit unless the next bill is generated. To verify if the rolling credit has been applied we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • jamietraynor's avatar
    jamietraynor
    Tuning in
    6 months ago

    Hi.

    I thought this was resolved as last month although the bill still stated, only £55.66 came off ie the £15 discount appeared to have been applied. However, today I get notification of this months bill and again it states £70.66 BUT this time there is also a message stating "Owed from last month: £15.00
    Your previous bill was not settled in full. Action is required by you to clear this amount immediately, further delay may result in your services being suspended." All I wanted last month was to renew with the offer of £55.66 which I was offered but this crazy method of having a bill of £70.66 but only taking off £55.66 is obviously confusing your system.   I would rather just have the contact straightforward as agreed i.e. £55.66 month and you can detail the discounts applied to get to that figure.