I signed up to a new contract, received all the contract info via email etc and set up direct debits but the new contract did not activate and I have been billed my old full amount.
Can someone please DM me so we can get this rectified?
Spoken to several people in "retentions" - They magically cant find the contract, the one I have right in front of me and wont honor it.
Trying to give every excuse like I was somehow able to get a new customer discount online...
Shocking service, weaseling out of contracts claiming you have no proof your end!
Hi there Minichris23
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your new deal and that this has not yet been rectified for you!
I would be more than happy to pop a private message across now so we can take a look, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
