New contract cooling off period changed mind

Question

New contract cooling offContacted virgin through WhatsApp and agreed new 18 month contract but then changed my mind.Got back to them and told them I wanted to revert to my original contract. Since then have had a few strange emails – the last one thanking me for making changes and telling me my new monthly payment would be close on double what I pay now !!Hope someone can help and I can them contact by PM for this to be investigated pleaseThank you.

Martin_N · Answer

Hi Geoff-s,
Thank you for your post. I'm very sorry to hear about the emails you have been getting.&nbsp;
We are happy to take a look into this. I will private message you now to confirm your details.&nbsp;
^Martin

Geoff-s · Answer

Hi can Martin or any other member of the team please check and confirm thet the rolling credit he mentioned has now been applied to my account.&nbsp;&nbsp;thank you

Matthew_ML · Answer

I can see my colleague has DM you Geoff-S.
He will pick this up and reply to you when he can do.

Geoff-s · Answer

I’ve not received a DM as yet ?

Matthew_ML · Answer

I can see you've both been in contacted last Wednesday if you go back to that thread and send a message my colleague will jump on and answer your question.&nbsp;

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