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septicsam's avatar
septicsam
On our wavelength
2 months ago

new black friday offer

help  please  i just orderd  a new black friday agreement  to keep all my egsisting services for my egsisting payment so i orderd the package ,and received my new contract details and payment details signed on the 8 th December and guess what  Virgin have charged me more money than they should have .

AFTER nearley an hour on the phone to someone abroad speaking poor English ,i gave up thy could not see my new contract ,so why have virgin increase my payment ?  please advise any help i would be very grateful   . 

  • Hi septicsam

    Thanks for your post, welcome back to the forums.

    I'm sorry to hear there's been an issue with your contract. I can certainly take a look into this for you and see what's happened. 

    I've dropped you a message so I can take the details.