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Gibbo47's avatar
Gibbo47
Joining in
2 years ago

New account setup

Hello

I have recently cancelled my vm account and a new one is now in place for my mother (same address).  I need to add TV on the go app but it keeps recognising my previous account and won't let me create a new one under the new account number.  Likewise for Virgin Media App (check billing etc).  Also I need to know whst my new home phone number is, as clearly the previous number will not now be in service.

 

The TV is up and running okay.

I have been out of the country this past month and only returned to the UK this morning so trying to get things up and running. 

New account no. [MOD EDIT: PERSONAL INFORMATION REMOVED]

Appreciate any help.

Thanks

Amanda

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

8 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Amanda

    Dial 174 on the landline and a recorded voice will tell you the number

    I've moved your post to the accounts section so forum staff may be able to help with setting up the My Virgin Media account.  Once that is working you will be able to register for TVGO.

    Have you tried registering with a different email address?

     

    • Gibbo47's avatar
      Gibbo47
      Joining in
      2 years ago

      Hi. Thanks for your reply. I tried dialling 174 but there is no dial tone or anything now to the landline.  Re the my virgin media and TV on the go registration, I tried using a different email and gave new account number but it just kept reverting to my old email address. Hopefully someone on the accounts forum will be able to help me set up both these things for the new VM account and advise on the landline. We do not want to run the landline off the router and go via VOIP.  Thanks Amanda

       

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago
        Gibbo47 wrote:

        Hi. Thanks for your reply. I tried dialling 174 but there is no dial tone or anything now to the landline.  Re the my virgin media and TV on the go registration, I tried using a different email and gave new account number but it just kept reverting to my old email address. Hopefully someone on the accounts forum will be able to help me set up both these things for the new VM account and advise on the landline. We do not want to run the landline off the router and go via VOIP.  Thanks Amanda

         

        Hi again Amanda

        Have you connected the telephone to the old wall telephone point?  if so that may be why there is no dial tone. socket .  With the new installation it's very possible that  the phone connection is now via the hub and not the old socket. 

        Have you tried connecting the phone to the telephone port on the hub? It's near the top on the hub 3 and marked Tel1 - please see /Virgin-Phone-Switchover/Everything-You-Need-To-Know 

         

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Gibbo47,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your online account at the moment.

    Is the new account in your name or your mothers name? 

    Kind Regards,

    Steven_L