New account set up in error

We are moving house in the new year and I went on live chat, spoke to Ray Jay, just to find out my options at the new address. After an hour it became clear that I couldn't get the same services at new house so I told the agent to not set anything up. Couple of hours later I started to get emails confirming new account had been set up at new address. I immediately phoned, spoke to someone who said nothing had been set up and to ignore the emails. Continued to get emails, the next one had new account number and start date, dd amounts, etc. Rang again and was put through to cancellations. Spoke to helpful gentleman called Ashfaq. He went through it and said he had cancelled it and I would recieve confirmation email in 24/48 hours. This morning I've continued to get emails, the 2nd one to confirm dd had been set up on new account. Not had the cancellation email yet so I still can't be sure it has actually been cancelled. If there is anyone on here from Virgin Media can you please reply to this ASAP as I'm fed up wasting my time on the phone.