Forum Discussion

Lindseymr's avatar
Lindseymr
Settling in
15 days ago

NEW ACCOUNT - setup error

I am unable to set up my virgin media account on the app (or on a web browser).

i enter my surname the correct account number and area code but it just says there is an error.

i would like to be able to use the app, view my bills and also set up virgin TV go on all our devices before we go on holiday.

please can someone help set up my account?

 

[mod - title edited for clarity]

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    15 days ago

    Hi Lindseymr, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with setting up a My VM account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,