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Teamand's avatar
Teamand
Joining in
11 days ago

Netlfix and account settings

Hi 

I signed up in November and package to include Netflix.

I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone.

And secondly my account settings have never worked, reported and still unresolved.

Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved.

Any advise on contacts? Thanks 

 

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1 Reply

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Teamand, 

     

    Thank you for raising this issue to us! We can see how frustrating this would be, but do not worry this is something we can help with. We would need to fill in the form which we have for any issues relating to Netflix. Firstly, we will need to pass security so can you answer all the questions below😀

     

    •  What is your name? 
    •  What is the account number, or the full post code and house number? 

    •  What is the name of the account holder? 

    •  Are we currently speaking with the account holder?