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rn98's avatar
rn98
Joining in
4 months ago

Netflix package changed need help

Hi, I recently renewed my contract with vm, told for a little extra package would remain the same, I then received a message from netflix informing me I have changed from netflix standard to netflix with ads. I have phoned vm twice and each time supposed to be resolved, but still have ads. Last time I was told to upgrade on vm app but when I try told chat to us, again which I try, ask for WhatsApp number which I give then told unavailable. Really get frustrated as noone seems to be able to sort this and I feel I am wasting so much time calling. Please can someone get in touch to sort this. Really don't understand why package changed when told would remain the same.

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    4 months ago

    Hi rn98 

    Thank you for your message. Sorry to hear you are having issues with your Netflix after a recent package change. We can see you are currently on another thread with a member of our team. Please remain in contact there and our team will do their best to help from here. 

    Thanks,