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Nuxified's avatar
Nuxified
Settling in
26 days ago
Solved

Need help with account billing

Good morning,
hope you are well.

could I get some assistance with some billing issues I am having. If an agent can email me so I can pass over account details and to discuss this further without having to disclose them over a forum, it would be greatly appreciated.

Email is [REMOVED]

thanks and regards,

Olly

Mod Edit: Personal details removed

  • Daniel_Et's avatar
    Daniel_Et
    25 days ago

    Hi Nuxified 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the billing issues you're having 😔

    I can see you've spoken to the team since you posted. Have the issues now been dealt with?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

4 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    25 days ago

    Hi Nuxified 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the billing issues you're having 😔

    I can see you've spoken to the team since you posted. Have the issues now been dealt with?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Nuxified's avatar
      Nuxified
      Settling in
      25 days ago

      Hi Daniel,

      Thank you for your response.

      I did manage to get through to an agent on the phone after some difficulty. 
      all is sorted and I will mark this as solved 

      regards,

      Olly

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        25 days ago

        Hi Nuxified, thank you for getting back to us and letting us know.

        We're glad to hear this has been sorted out.

        If you have any further issues or queries, please don't hesitate to contact us.

        Regards,
        Daniel

  • Jie1's avatar
    Jie1
    Just joined
    25 days ago

    Hello all, 

    I also have problem with switching to ebilling. It looks like none of the 'switch to ebilling' instruction /webpages worked. Please help. 

    Thanks,

    Jie