Forum Discussion

Biffy's avatar
Biffy
On our wavelength
3 days ago

My VM App - Can't Download Bills

Why is it no longer possible to download bills from the iOS My VM App?

Pressing the "Download PDF bill" works ok and opens the PDF file, but there is no other option to actually download the file.

On all my other banking apps etc. once the PDF file has been opened, there is the usual "share" icon which then allows the file to be downloaded to whatever location you choose or air drop it to the Mac.

Any updates in the pipeline to fix this?

Thanks.

bill
complaint
iOS App

2 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Biffy 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with downloading your bill via the app, we have just tried this and have found the same issue, although the open to save to Files using the web version on your iPhone still functions. 

    We shall get this raised with the team to look into, thank you for letting us know.