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dellis's avatar
dellis
Joining in
18 days ago

My VM account settings

Hi, Ive seen a lot of people having the same issues as myself regarding My Virgin Media account settings and being unable to access them.

I've had this issue for a while now and still having no resolution to the issue. Every time I try to access them it loads an error page stating "Oops, looks like somethings gone wrong on our side".

I have tried via the app and web browser, clearing the cache, linking my O2 account etc. and still nothing seems to work. 

Was wondering whether anyone has found a fix for this issue or any other way of accessing My VM. Thanks

2 Replies

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  • dellis's avatar
    dellis
    Joining in
    1 month ago

    Hi,

    I am also experiencing the same issue. Had my package installed roughly 2 months ago and still unable to access My Virgin Media via the app or browser. I am unable to change any settings or even access anything related to My VM apart from the basics on the home screen of the app

  • Alisha_C's avatar
    Alisha_C
    Icon for Forum Team rankForum Team
    17 days ago

    Hi dellis, 

     

    Thanks for your post and welcome to our community.

    I'm very sorry to hear you've been having issues. 

    I'll send you a private message so I can help.

    Please look out for the envelope in the top right of the page and pop back to me when you can.