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dellis's avatar
dellis
Joining in
1 month ago

My VM account settings

Hi, Ive seen a lot of people having the same issues as myself regarding My Virgin Media account settings and being unable to access them.

I've had this issue for a while now and still having no resolution to the issue. Every time I try to access them it loads an error page stating "Oops, looks like somethings gone wrong on our side".

I have tried via the app and web browser, clearing the cache, linking my O2 account etc. and still nothing seems to work. 

Was wondering whether anyone has found a fix for this issue or any other way of accessing My VM. Thanks

2 Replies

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  • dellis's avatar
    dellis
    Joining in
    2 months ago

    Hi,

    I am also experiencing the same issue. Had my package installed roughly 2 months ago and still unable to access My Virgin Media via the app or browser. I am unable to change any settings or even access anything related to My VM apart from the basics on the home screen of the app

  • Alisha_C's avatar
    Alisha_C
    Icon for Forum Team rankForum Team
    1 month ago

    Hi dellis, 

     

    Thanks for your post and welcome to our community.

    I'm very sorry to hear you've been having issues. 

    I'll send you a private message so I can help.

    Please look out for the envelope in the top right of the page and pop back to me when you can.