My virgin media
I can’t activate my email for virgin media app because my email must be going to spam or junk i don’t have them on my phone
Forum Discussion
3 Replies
- Daniel_Et
Forum Team
Hi TREVLAWS 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Just to clarify, are you saying that a spam or junk folder isn't showing when you specifically access your e-mails via your mobile phone?
If that's the case, is a spam or junk folder showing when you access your e-mails via another device?
As long as you can access the verification e-mail, it wouldn't matter which device you're on in terms of confirming the My Virgin Media registration.
Please pop back to us at your earliest convenience.
Regards,
DanielHi Daniel tried another device and still can’t get spam or junk mail is there another way I can get my verification email
- Carley_S
Is this a Virgin Media email or another client email, such as Outlook or Gmail?
If so, and you're unable to see a spam or junk folder, they might be hidden in the menu.
I recommend checking out the help forums for your specific device and the mail app/client you're using for your mail to gain access to your junk/spam folder.
If it's a Virgin Media email, then please let us know, and we can investigate further.
