Forum Discussion

SBF's avatar
SBF
Tuning in
5 months ago
Solved

My Virgin Media Email

Hi

I’m trying to create an account on my virgin media after signing up to a broadband package. However my email address has a - in and the website won’t accept - as a valid email address character.

 

  • I have been able to fix it. 

    I used a random address to create the account, I was then able to change it to my actual address after successfully registering.

  • Hi SBF,

    Thanks for your post and welcome to our community.

    We're sorry to hear your email address isn't accepted due to the - included. 

    Is there another email address you can use please to register?

    If so, please register here with that alternative email address. 

    Please pop back to us when you can. 

    • SBF's avatar
      SBF
      Tuning in

      Thanks for the reply Vicky.

      Unfortunately no, the other addresses I can use all have the hypen in. The only other address I have is a very old @ntlworld one which stems from a family member's account - unfortunately ntlworld emails are rejected too.

      There is clearly a problem with the data validation on the my virgin media sign up page. As having a hyphen in the domain of my email has never been a problem with any other website including actually signing up to VM and signing up to this forum. It’s a valid address so is clearly something your web developers need to check out.

  • I have been able to fix it. 

    I used a random address to create the account, I was then able to change it to my actual address after successfully registering.