Forum Discussion

Tone5's avatar
Tone5
Joining in
3 months ago

My bill has increased from £61.99 to £90

My next bill has been increased even though I have taken out a new 18 month contract for £61.99. Please can you investigate this issue.

Thanks 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    3 months ago

    Hi Tone5 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your bill. We would need to take a look into this via private message with you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi Tone5 👋.

    Thanks for joining me in a private message, glad that we got your issue resolved with your package. Should you need us again please do reach back out to us.

    Sabrina